Communication is an art form at the best of times, and now that we’re limited to mostly online communications through messaging and video calls, what we choose to say to each other and how we say it becomes even more important. The potential for misunderstandings – leading to frosty exchanges and bad feelings – goes through the roof when we remove the all important subtlety of tone, body language and facial cues. So it’s not just what we say and how we say it that matters, it’s also how we choose to read other people’s communications. Are we shaking a good dose of generosity on top of our interpretation of other people’s messages, or do we quickly jump to negative conclusions that lead to bad feelings?
Subscribe in your favourite podcast app using this url: